+30 211 800 5251 +44 (20) 37694096
IT Support Engineer

Job Description (Full time or Part time)

Marpoint – a leading System Integrator and Satellite communication company operating mainly in the Maritime Industry – is looking for a self-motivated and highly professional individual to fulfill the position of System Administrator / Support Engineer reporting to our Head of Support.

The candidate should have good knowledge of networking terminology, team working skills in order to collaborate with all teams responsible in maintaining the network platform and motivation to always learn new things

The department works on a 24/7 shift schedule where the out of office hours shifts, including weekends, bank holidays & night shifts are remote.

Examples of work you might undertake
  • Monitoring and inspecting network infrastructure performance
  • Organize and prepare the deployment of new installations
  • Troubleshoot networking incidents and the ability to find the right solution for complex problems
  • Document procedures
  • Engage on troubleshooting and debug new feature deployments
  • Talk with IT customers and assist them in better designing their onboard network solution
  • Provide support to the company’s B2B customers
  • Manage to overcome issues and problems by taking initiatives
Responsibilities
  • Customer technical support
  • Software maintenance and administration
  • Report development & support
  • Ensure that tickets are resolved efficiently and in a timely manner
  • Learn the ins and outs of the company’s proprietary software
  • Train and assist customers in using the platform and managing their systems
  • Support the Project Manager to deploy new platforms and changes when necessary
What we are looking for
  • Good understanding of OSI Layer, TCP/IP networking and firewall
  • English oral / written good
  • Basic Linux systems understanding (any flavor), the candidate should be able to operate and configure Linux systems via terminal
  • Basic Mikrotik (RouterOS) knowledge
  • Basic Windows Server family knowledge
Good to have
  • Fluency in English oral / written Appreciated
  • University degree or relative Bachelor
  • Shell scripting knowledge would be beneficial, especially in automating procedures.
  • Hands-on experience of Centos Linux flavor would be appreciated, running either lab or production projects.
  • Experience with Mikrotik (RouterOS) would be beneficial
  • Linux scripting
  • Windows Server Domain controller experience
  • Windows Powershell scripting
What we are offering
  • Competitive compensation package
  • Additional Benefits
  • Remote working ( optional )
  • Flexible week schedule and day offs
  • Continuous training whilst learning from a wide range of top professionals
  • Environment of constant learning and becoming better
  • Becoming member of a team of IT and networking experts

 


 

CV at info@marpoint.gr