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A service level agreement is a plain-language agreement between the Service Provider and the customer (whether internal or external) that defines the services to be delivered, the responsiveness that can be expected, and how performance will be measured SLAs define contractually agreed upon terms for services including things like uptime and support responsiveness.

While VSAT remains the primary means for open-sea connectivity, satellite communications can be slow and expensive. In that respect, shipowners are investing in 4G/LTE connectivity, providing a low-cost, high-speed connectivity alternative to their vessels, which can be used more than 20 miles offshore.