Marpoint

24/7/365 Support

We reinvent and personalize Maritime IT Support Services 

A dedicated team of Marpoint IT professionals safeguards 24/7/365 professional support via an automated ticketing system and standardized response times per event. 

Our Unique Approach

At Marpoint, via standardized response times, we are committed to providing our customers with 24/7/365 services and via an automated ticketing system so as to meet and exceed their expectations regarding the quality of service/response time and issues troubleshooting with standardized procedures. 

Our SLA times are standardized depending on the nature of the event such as:   

  • Issues that do not affect connectivity or core services  
  • Issues that do not affect connectivity, but affect core services  
  • Issues that affect connectivity  
  • Change requests on functionality  
  • Issues regarding problems with central infrastructure that do not affect core services  
  • Issues regarding problems with central infrastructure that do affect core services  
  • Issues that affect endpoints critical communication 
  • Issues that affect endpoints non- critical communication 

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