24/7/365 Support

We reinvent and personalize Maritime IT Support Services

A dedicated team of Marpoint IT professionals safeguards 24/7/365 professional support via an automated ticketing system and standardized response times per event.

Our Unique Approach

At Marpoint, via standardized response times, we are committed to providing our customers with 24/7/365 services and via an automated ticketing system so as to meet and exceed their expectations regarding the quality of service/response time and issues troubleshooting with standardized procedures.

Our SLA times are standardized depending on the nature of the event such as:

Issues that do not affect connectivity or core services

Issues that do not affect connectivity, but affect core services
Issues that affect connectivity
Change requests on functionality
Issues regarding problems with central infrastructure that do not affect core services
Issues regarding problems with central infrastructure that do affect core services

Issues that affect endpoints critical communication
Issues that affect endpoints non- critical communication

24/7/365 Support

We reinvent and personalize Maritime IT Support Services

Our Unique Approach

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