SLAs define contractually agreed upon terms for services including things like uptime and support responsiveness. For instance, promising customers 99.9% service uptime or a response from support within specific hour(s). In addition to formalizing service expectations, SLAs set forth the terms for redress when requirements are breached
With SLAs in place, there is mutual understanding of service expectations. Implementing SLAs can benefit both parties in numerous ways that include:
Our SLA times are standardized depending on the nature of the event such as:
In a world where employees were plucked out of offices and in their homes, being a good communicator was extremely important. For teams to thrive, they must be able to communicate regularly and with ease. They must have someone they can turn to in their team – someone to answer questions or listen to them when they are struggling.
Soft skills are usually related to people social skills, social intelligence, and emotional intelligence. For a long time, hard skills have been the ones most in-demand by employers.
This is even true in departments where hard skills are extremely important, like IT. Studies have found that employers are more likely to hire someone who meets the experience requirements for the role and has soft skills than someone who exceeds the requirements (in both experience and qualifications) but has poor soft skills.
People want to work with likable people who will make their job easier, and communication is a key part of almost every job. During the pandemic customers were (and are) experiencing a range of complex emotions, and emotionally intelligent people are better able to build a rapport with these customers. They can understand their unique wants and needs better than employees who lack soft skills.
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110 Pentelis Str. 15126 Marousi,
Athens – Greece
Tel +30 211 800 5251
info@marpoint.gr
183-189 Park View, W3 7RW, The Vale
London – UK
Tel +44 (20) 37694096