Newport S.A., a leading Greek shipping company, understands the importance of innovation and crew well-being. Operating a modern fleet of Bulk Carriers, they prioritize not only efficiency and safety, but also the comfort and morale of their seafarers.
Newport S.A., a leading Greek shipping company operating a modern fleet of Bulk Carriers, prioritizes innovation and crew well-being. To achieve these goals, they partnered with Marpoint for a comprehensive solution encompassing network security, crew welfare services, and ongoing IT management.
Challenges
In today’s maritime landscape, shipping companies face a multitude of challenges. Ensuring the security of onboard networks in a world increasingly reliant on digital technology is paramount. Additionally, crew well-being has become a top priority, particularly in the wake of the COVID-19 pandemic. Finally, streamlining IT support infrastructure with robust remote management capabilities is essential for efficient fleet operations. To address these critical needs, Newport S.A., a leading Greek shipping company, sought innovative solutions.
- Cybersecurity Enhancement: Newport sought to leverage existing VSAT satellite connectivity to create secure onboard networks, complying with IMO 2021 regulations.
- Improved Crew Welfare: During the COVID-19 pandemic, enhancing crew well-being by providing access to communication and entertainment options became a critical priority.
- Streamlined IT Support: Newport desired a modernized IT support infrastructure with reliable remote management capabilities.
As we move towards the era of 'smart ships,' the role of the modern IT Manager in a shipping company becomes a daily multi-tasking challenge. We need to ensure seamless ship-to-shore communication, proper operation of all onboard IT systems, 24/7 remote monitoring, and compliance with regulations..
By partnering with Marpoint, Newport was able to centrally manage the fleet's network infrastructure independent of airtime providers. We gained complete access to the Evo2 platform and customized it according to each vessel's unique needs..
Leveraging Marpoint's latest approved technology and excellent proactive IT Managed Services, I personally gained peace of mind regarding daily troubleshooting. This allowed me to maintain 24/7 control over all operations, while simultaneously providing an excellent crew welfare experience for our valued seafarers.
Marpoint's Multi-Faceted Solution
Marpoint’s solution addressed all of Newport’s challenges through a combination of cutting-edge technologies and expert services:
- Cyber Risk Management:
- Evo2 Router: Marpoint’s Evo2 Router serves as the cornerstone of the network, featuring an enterprise-grade firewall, web filtering, application control, and secure VPN for robust network protection.
- Customizable Security Measures: Marpoint implemented custom firewall rules, intrusion detection systems, and vulnerability assessments to further fortify the network.
- 24/7 Network Monitoring: Real-time network monitoring ensures prompt detection and mitigation of security threats.
- Desktop Virtualization: Linux-based thin clients provide a secure and manageable endpoint solution, minimizing attack surfaces.
- Software Patching: Customized and scheduled software patching ensures systems remain up-to-date with the latest security fixes, adhering to IMO 2021 regulations.
- Enhanced Crew Welfare Services:
- VoIP Services: Seafarers benefit from reliable and cost-effective voice over internet protocol (VoIP) calling services for staying connected with loved ones.
- Crew Hotspot Cards: Crew members have access to a dedicated internet hotspot for personal use.
- Evo News: Evo News provides free and unlimited access to global news articles and a library of video games, all accessible offline, enriching crew downtime.
- Marpoint IT Managed Services:
- Dedicated IT Project Manager: A dedicated Marpoint project manager oversees the entire implementation process.
- 24/7 IT Support: Newport receives round-the-clock IT support through an automated ticketing system, ensuring rapid resolution of any issues.
- Global Partner Network: Marpoint’s global network of approved partners facilitates seamless on-site assistance at any port worldwide.
Benefits
By partnering with Marpoint, Newport S.A. has achieved significant improvements in several key areas:
- Enhanced Cybersecurity: Robust network security measures safeguard Newport’s fleet from cyber threats, ensuring regulatory compliance.
- Improved Crew Morale: Reliable communication and entertainment options significantly contribute to crew well-being and satisfaction.
- Streamlined IT Operations: Marpoint’s IT managed services provide efficient remote support and minimize IT burdens for Newport’s internal staff.
Newport S.A.’s successful implementation of Marpoint’s solutions demonstrates the value of a comprehensive approach to maritime IT. By prioritizing network security, crew welfare, and ongoing IT management, Newport is well-positioned to navigate the ever-evolving maritime landscape with confidence.
